Example conversation
Prepared forA dental practice
Call length
- Caller
Does my PPO plan cover a crown? What would I pay out of pocket?
- Action
Knowledge · policy found
Insurance and billing policy · §3resolved
- Agent
Yes. On a PPO plan a crown is covered at 50% after your deductible. That’s from our Insurance and billing policy, section 3.
- Transfer
To Billing coordinator answered
“Crown coverage answered from the billing policy, §3. Asks what they’d pay out of pocket.”
