Healthcare
The front desk that never goes to voicemail.
Your front desk fields scheduling calls, refill requests, and after-hours messages all day. The ones nobody answers die in voicemail. The ones that do get answered pull a scheduler or a nurse off the task in front of them.
Hi, I need to move my follow-up to next week, and I'm out of my blood pressure refill too.
Let's get the visit moved first, then I'll send the refill request to your provider's team.
- verify_identity
- book_meeting
- refill_request → provider
You're moved to Tuesday at 9:40 AM, and your refill request is with your provider's team now.
What it handles
The routine calls and chats that tie up your staff.
Scheduling and rescheduling
A caller asks to move an appointment, and the agent checks real availability before it confirms anything. A double-booking never gets the chance to happen.
Patient intake
Before the visit, the agent collects the reason for the call, basic demographics, and insurance details, then writes them back as structured fields for staff to review.
Reminders and confirmations
Outbound reminder calls go out ahead of the visit, and a confirm or reschedule updates the calendar the moment the patient responds. If the confirmation comes back by email instead, the same agent picks up that thread too. Never a text message.
Refill request routing
The agent verifies the caller first, then routes the refill request to the right provider or pharmacy queue. It never prescribes.
Hours, location, and FAQ
Hours, directions, prep instructions, and accepted insurance are the questions that repeat all day. The agent answers them from your own documents, not a script someone forgot to update.
After-hours triage routing
When the language on a call sounds urgent, the agent warm-transfers to your on-call line with full context attached. It is never the clinical decision-maker.
A short word on sensitive data
A posture you configure.
You choose how personal data is handled per agent, route regulated conversations down a specific path, and decide how long any of it is kept.
- A routing path for regulated workloads
- You can route regulated conversations down a path chosen for HIPAA/BAA considerations, instead of the agent picking one on its own.
- PII handling modes: full, redacted, or none
- You decide how personal information in a transcript is handled, per agent. Nothing is scrubbed, redacted, or kept without your say.
- Data-retention controls, per agent
- You set how many days conversation data is kept. There is no single fixed window applied to every customer.
- Escalation to your staff, with full context
- When a call needs a person, the handoff carries the whole conversation with it. No one repeats themselves to a human after talking to the agent.
Zumu routes urgent and clinical matters to your staff. It is not a clinical or diagnostic system. Talk to us about your specific requirements.
Works with your stack
Connects to the calendar and systems you already run.
- MCP servers
- Your own APIs and tools
- Calendar booking, by tool call
- Your CRM, by tool call
- Webhooks
- Your knowledge base
Book a demo
Let your team focus on patients.
Put a Zumu agent on your phones and your website. It handles the routine calls itself, and brings your team in only when a patient needs a person.