Industries
We know how your industry runs.
One agent platform, tuned to the workflows and systems each front line already runs on. Find yours below.
Healthcare
The front desk that never goes to voicemail.
Scheduling, intake, reminders, and routine questions handled across phone, email, and chat. Real writes into your calendar and records systems, with a warm handoff to staff whenever it matters.
What agents handle
- Appointment booking, rescheduling, and no-show recovery
- New-patient intake and insurance details captured before the visit
- Reminders and confirmations by call and email
- Refill and referral requests routed with full context
- After-hours triage to on-call staff, with routing built for sensitive workloads
Built to answer the phone every time it rings, day or night.
Transportation & Logistics
Every check call, made. Every load, tracked.
Zumu agents work your dispatch line like an extra team member. Load status, driver check calls, and ETA updates get answered at a volume no ops team can match. Carrier coordination runs over the phone and by email.
Already running deep on Zumu today
What agents handle
- Automated driver check calls and location updates into your dispatch system
- Load status and ETA answers for shippers and brokers, 24/7
- Appointment scheduling with warehouses and receivers
- Detention and exception escalation with full context attached
- Carrier onboarding and document chase by email
Every check call gets logged into the record automatically, the moment it happens.
Financial Services
Verified, on the record, every time.
Identity verification happens before anything sensitive is shared. Balance, transaction, card, and payment questions get answered straight from your systems. When a case needs a person, the agent hands it off with the full record attached.
What agents handle
- Multi-factor caller verification before account access
- Balance, transaction, card, and payment questions
- Dispute intake with documents collected up front
- Payment reminders and collections outreach, paced to your policy
- Warm transfer to licensed staff with the full case attached
Every verification step and every action taken gets logged automatically.
It picks up. It listens. It acts. It remembers.
Retail & E-commerce
WISMO answered. Returns done. Carts saved.
Order lookup, returns, and exchanges run directly in your commerce stack. Product questions stay grounded in your real catalog, not a guess. Every touch carries the customer’s history, so it reads like your best rep picked up.
What agents handle
- Where-is-my-order answers with live carrier tracking
- Returns, exchanges, and refunds executed end to end
- Product questions grounded in your real catalog
- Order changes, address fixes, and cancellations in your systems
- Peak-season surge absorbed without adding headcount
Order lookups and returns run straight in your commerce systems, not a script.
Real Estate
Every lead answered in seconds, not voicemails.
Speed-to-lead decides the deal, and Zumu answers every inquiry the instant it arrives. Agents qualify against your criteria and book tours straight into calendars. Prospects stay warm across calls, chat, and email until they convert.
What agents handle
- Instant answers on every listing call and web lead
- Qualification on budget, timeline, and financing
- Tour scheduling synced to agent calendars
- Tenant and maintenance requests logged and dispatched
- Follow-up sequences that keep a lead from going cold
Leads get answered live, before voicemail ever picks up.
Insurance
FNOL at 2 a.m., filed correctly.
First notice of loss (FNOL) is captured in full, the first time it’s told. Policy questions, claim status, and document requests get handled across every channel. Adjusters step in only when real judgment is needed.
What agents handle
- FNOL intake with structured loss details and photos requested
- Policy coverage questions grounded in the policy document
- Claim status updates without interrupting adjusters
- Renewal and payment reminders by call and email
- Escalation to adjusters with the full case file attached
Every statement gets transcribed and timestamped as it’s given.
One agent. Every channel. Case closed.
Hospitality & Travel
Concierge service at contact-center scale.
Reservations get made and changed directly in your booking system. Guests get instant answers to itinerary questions, plus the right upsell at the right moment. Every channel a guest might use is covered.
What agents handle
- Reservations, modifications, and cancellations in your booking system
- Pre-arrival questions, upgrades, and late-checkout upsells
- Disruption rebooking handled proactively by phone and email
- Loyalty account questions with member context loaded
- Agents answer in English and Spanish today, with a speech stack that understands 10+ languages
Reservation changes write straight into your booking system as they happen.
Home Services
The missed call that used to cost you the job.
After-hours emergencies get triaged the moment they call. Jobs get booked into your field service software, and a tech is dispatched with the customer informed. Competitors let the phone ring out. Zumu doesn’t.
What agents handle
- 24/7 answering with emergency-versus-routine triage
- Job booking with travel-time-aware scheduling
- Dispatch updates and on-my-way notice by phone or email
- Estimates requested, photos collected, quotes followed up
- Review requests and maintenance-plan renewals
Built to pick up after hours, on weekends, and during a rush.
Every industry
Don't see your industry? It still works.
If your front line runs on calls, chat, email, and a system of record you already trust, Zumu can run it. Tell us how yours works.