Zumu guidesUpdated September 23, 2026

Guides for putting an AI receptionist on your line.

Plans, tests and contracts for the people who run the phones and the systems behind them. Use them with any provider, then hold Zumu to them.

Choosing a provider10 min read

Evaluating an AI receptionist: eight calls and a scorecard

Put the same eight calls to every provider and score what lands in your calendar.

AI receptionist scorecard

ProviderRun

#	Call	Look for
01	Known answer	The answer, and where it came from
02	Unknown answer	Says so, and offers your next step
03	Correction	The corrected detail, everywhere
04	Interruption	Stops, takes it, keeps the thread
05	Completed action	One correct record, same as spoken
06	System failure	The truth, then the next option
07	Human handoff	A brief first; a decline comes back
08	Repeat request	Recognized, no duplicate

Score 0 = wrong outcome 1 = needs repair 2 = evidence matchesTotal / 16

After hours8 min read

Your systems9 min read

Whichever sheet you fill in, your first agent is built from it and answers the calls you wrote down.