Your inbox and phone line on one agent, at published rates.

Fin bills each conversation it resolves, however many replies it takes. On Zumu, nineteen replies still cost less than one of those outcomes.

Talk to Zumu

Fin: the price of one outcome, as Fin’s pricing states it, checked September 23, 2026. Fin’s outcome terms (opens in a new tab)

Zumu: the published list rate for one written reply. Zumu’s published rates

Conversation · Ridgeway Fiber · Support line · PhoneRidgeway Fiber · PhoneExample

Phone calls resolved on the line, and written up in Intercom.

Start with the phone line, on your own number. Chat and email move over whenever you choose.

Rosa
“Hi, my internet has been out since this morning.”
Agent
“Rosa, I have your chat from Tuesday about the slow connection. There’s no signal at your modem, so a technician is on the way today between 2 and 4.”
Rosa
“Can I get a credit for the days it was down?”
Agent
“Elena on our billing team handles credits. I’m bringing her in now, with everything you’ve told me.”

number: Your support line, forwarded

recognized: Rosa Castellanos

last contact: Web chat, Tuesday

line test: No signal at the modem

technician: Today 2–4 PM dispatched

billing: Elena, briefed Accepted

ticket: Written to Intercom opened

AI time: 04:10 × $0.156 = $0.65

Side by side

Judge the whole queue, calls and inbox.

What support leaders check, each with its source. Where the two are even, or Fin leads, the sheet says so.

Of 7 criteria, Zumu leads on 4, the two are even on 2, Fin leads on 1.

Zumu and Fin compared on seven criteria, with the edge for each
What buyers check	Zumu	Fin	Edge
The phone line	A voice agent on your support number, at $0.156 per AI-handled minute. Telephony	Fin Voice is on a custom pricing plan, currently for select customers. Fin source: Pricing FAQ (opens in a new tab)	Edge: ZumuA published phone rate, for every customer.
Channels	Phone · Web · Email · SMS · Messaging apps, on one agent with one memory. Channels	Email, live chat, SMS, Slack, social and messaging apps, and voice. Fin source: Pricing (opens in a new tab)	Edge: EvenBoth cover the written channels.
Seats and minimums	No seat fees. You pay for the minutes and replies your agent handles. Pricing	$29 a seat a month on Intercom’s helpdesk, or a 50-outcome monthly minimum on yours. Fin source: Pricing (opens in a new tab)	Edge: ZumuNo seat fees for your team.
Handoff to a person	On calls, your person hears the brief before the caller joins, and AI billing stops when they take over. Transfers	Hands off to your team’s inbox, and a procedure’s handoff is billed as an outcome. Fin source: Fin outcomes (opens in a new tab)	Edge: ZumuYour person joins briefed, and the handoff is never billed.
Your helpdesk	Summaries land in Intercom, Zendesk, Freshdesk, HubSpot or Salesforce. Automations	Runs on Intercom’s helpdesk, or with Salesforce, HubSpot, Freshworks and more. Fin source: Pricing FAQ (opens in a new tab)	Edge: FinFin lives inside Intercom’s own inbox; Zumu writes into it.
Actions in your systems	100+ connectors and integrations, plus any API or MCP server. MCP	Procedures and data connectors take actions in external systems. Fin source: Pricing (opens in a new tab)	Edge: EvenBoth act in the systems you run.
Quality checks	Every conversation checked by a model, a rule or a number, citing the turn. Analytics	CX Score, custom AI scorecards and monitors come with the Pro add-on, from $99 a month. Fin source: Pricing (opens in a new tab)	Edge: ZumuQuality checks with no add-on.

The phone lineEdge: ZumuA published phone rate, for every customer.
Zumu
A voice agent on your support number, at $0.156 per AI-handled minute. Telephony
Fin
Fin Voice is on a custom pricing plan, currently for select customers. Fin source: Pricing FAQ (opens in a new tab)
ChannelsEdge: EvenBoth cover the written channels.
Zumu
Phone · Web · Email · SMS · Messaging apps, on one agent with one memory. Channels
Fin
Email, live chat, SMS, Slack, social and messaging apps, and voice. Fin source: Pricing (opens in a new tab)
Seats and minimumsEdge: ZumuNo seat fees for your team.
Zumu
No seat fees. You pay for the minutes and replies your agent handles. Pricing
Fin
$29 a seat a month on Intercom’s helpdesk, or a 50-outcome monthly minimum on yours. Fin source: Pricing (opens in a new tab)
Handoff to a personEdge: ZumuYour person joins briefed, and the handoff is never billed.
Zumu
On calls, your person hears the brief before the caller joins, and AI billing stops when they take over. Transfers
Fin
Hands off to your team’s inbox, and a procedure’s handoff is billed as an outcome. Fin source: Fin outcomes (opens in a new tab)
Your helpdeskEdge: FinFin lives inside Intercom’s own inbox; Zumu writes into it.
Zumu
Summaries land in Intercom, Zendesk, Freshdesk, HubSpot or Salesforce. Automations
Fin
Runs on Intercom’s helpdesk, or with Salesforce, HubSpot, Freshworks and more. Fin source: Pricing FAQ (opens in a new tab)
Actions in your systemsEdge: EvenBoth act in the systems you run.
Zumu
100+ connectors and integrations, plus any API or MCP server. MCP
Fin
Procedures and data connectors take actions in external systems. Fin source: Pricing (opens in a new tab)
Quality checksEdge: ZumuQuality checks with no add-on.
Zumu
Every conversation checked by a model, a rule or a number, citing the turn. Analytics
Fin
CX Score, custom AI scorecards and monitors come with the Pro add-on, from $99 a month. Fin source: Pricing (opens in a new tab)

Checked September 23, 2026 against the pages linked in each row. Fin and Intercom are trademarks of Intercom. Zumu is not affiliated with Intercom.

Know your support bill, phone line included.

We price your last month of tickets and calls at Zumu’s list rates, before you move a thing.

04:10 phone call · $0.65

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