Your line stays open after the office closes.
Zumu takes every call from close to open on the number you already own, and nothing waits for the morning.
- 6:12 PM, answered
- 6:48 PM, booked
- 7:20 PM, answered
- 7:52 PM, answered
- 8:40 PM, booked
- 9:15 PM, answered
- 9:55 PM, answered
- 10:30 PM, booked
- 11:48 PM, on-call lead briefed, locksmith dispatched
- 1:20 AM, answered
- 4:10 AM, answered
- 6:30 AM, answered
- 7:15 AM, appointment moved
- 7:48 AM, answered
One night at Lakeview Property Group
6:12 PM
Routine questions, answered from your handbook.
Office hours, parking, rent due dates: Zumu picks up with your greeting and answers the way your leasing team would.
PhoneResident · Unit 2A00:41 - Resident
Is the leasing office open on Saturday?
Source Resident handbook · Office hours
- Lakeview
Saturdays from 10 to 2. Is there anything I can help you with tonight?
8:40 PM
Tours get booked tonight, not tomorrow.
The agent books into your leasing calendar and texts the confirmation while the prospect is still on the line.
PhoneProspect · (212) 555-016201:26 - Prospect
Can I see the two-bedroom this weekend?
- Booked the tourLeasing calendarSat 11:00 AM · Unit 4B
- Lakeview
You’re booked for Saturday at 11. I’ve texted you the address and where to park.
11:48 PM
The urgent one reaches your on-call lead, briefed.
Your rules decide what can’t wait. The resident holds while Dana hears the brief, and the locksmith is on the way before the call ends.
PhoneResident · Unit 3B02:05 - Resident
I’m locked out of my apartment, and it’s nearly midnight.
- Brief to Dana Ortiz · On call
Unit 3B, resident locked out. Name matches the lease. Asking for a locksmith tonight.
Dana accepted · connected - Opened the work orderAppFolioLockout · Unit 3B · locksmith 12:25 AM
7:58 AM
Your team starts the day with the night already done.
Every conversation is on the record, and the night’s summary is waiting where your team works.
AutomationNight summary7:58 AM - Overnight · 6 PM to 8 AM
Conversations: 14
Answered: 9
Booked: 3 · tours, repairs
Escalated: 1 · locksmith, 3B
Moved: 1 · repair → Fri
- Posted the summarySlack#leasing · 7:58 AM
Your hours
Nights, weekends and holidays, answered.
Set your hours once. Zumu answers whenever the desk is closed, and picks up whatever the desk misses while it’s open.
Before you switch the line.
Do we need a new phone number?
No. Keep the number your customers know: forward it after hours, bring a Twilio or Telnyx trunk, point any SIP switch at Zumu, or port it to Zumu.
Can it cover busy lines during the day too?
Yes. While you’re open, your desk rings first. If the line is busy or nobody picks up, the call rolls to Zumu, which answers with the same greeting and the same knowledge.
What if our on-call person doesn’t pick up?
The caller stays with the agent, which explains the next step and keeps the conversation going. Every transfer ends in a typed outcome (answered, declined, no answer, busy, voicemail, dropped or failed), so you see exactly what happened.
How is after-hours usage priced?
The same as any call: $0.156 per AI-handled minute on phone calls, with no seat fees and no after-hours surcharge. When your on-call person takes over, AI billing stops.
Rehearse your first night.
Give your agent your closing hours and on-call list, and hear your first night, from the first call to the morning summary.
Night summary · SENT 7:58 AM
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