Example conversation
Prepared forA property manager
Call length
- Caller
I’m locked out of my apartment. Is anyone on tonight, and is there a fee?
- Action
On-call rota · locksmith paged
Locksmith · on the waydispatched
- Agent
Your on-call team is paged and a locksmith is on the way. They’ll call you before they arrive.
- Transfer
To On-call lead answered
“Resident locked out tonight; locksmith dispatched. Asks whether a lockout fee applies.”
