208, MoreauEmail, Wed 9:02 AM
“Is there parking, and can we bring our dog?”
Written to WRH-21971 dog · garden room · valet $30 a nightconfirmed
Rooms booked direct, even with a line at the desk.
Guests book direct with Zumu, and every late arrival, dog and crib is on the reservation before they reach the desk.
The Wren House · Room rack
Tonight 11 of 14 rooms, 7 stays booked direct by Zumu
Example208K
209K
209, LindqvistPhone, Thu 6:40 PM
“We’re travelling with a baby. Could the room have a crib?”
Written to WRH-2231Crib in room before arrival · Satbooked
210Q
211Q
211, FerreiraSMS, Fri 8:45 PM
“Vocês têm um quarto duplo para sábado e domingo?”
Written to WRH-2236Double · 2 nights · confirmation texted in Portuguesebooked
212Q
214K
214, RuizPhone, Fri 7:52 PM
“Our flight’s delayed. We won’t get in until about one.”
Written to WRH-2214Arrival 1:00 AM · room held · night-entrance code textedconfirmed
215S
216S
216, GrantPhone, Mon 11:15 AM
“Is there a better rate if we pay now?”
Written to WRH-2188Advance rate · prepaid · non-refundablebooked
217Q
218K
219K
219, OseiPhone, Tue 3:30 PM
“It’s our tenth anniversary. Is there anything you can do?”
Written to WRH-2202Anniversary · flowers in room on arrivalconfirmed
220Q
221Q
222S
222, BrandtEmail, Fri 10:12 AM
“Our train leaves Monday afternoon. Could we check out late?”
Written to WRH-2240Late checkout 1:00 PM · Monconfirmed
Booked direct by Zumu — choose one to read howOther channels
Books into Oracle OPERA, Mews and Cloudbeds.Groups and events reach your sales team, briefed. How transfers work
After hours
Booked in Spanish, filed in English.
The guest writes after the desk has closed, and your morning team opens a reservation it reads at a glance.
Web chat, Fri 10:40 PMExample
Guest: Hola, ¿tienen una habitación para dos del 16 al 18 de octubre?
Zumu: ¡Hola! Sí: una Queen con vista al patio, a $209 la noche reservando directo. ¿Se la reservo?
Guest: Sí, por favor. Soy Lucía Marín; llegamos en tren, como a las cuatro.
Zumu: Listo, Lucía: su reserva WRH-2251 está confirmada y le envié los detalles por correo.
Reservation · WRH-2251booked
Lucía Marín
Fri, Oct 16 to Sun, Oct 18: 2 nights, Queen · courtyard.
- Rate
- $209 a night · direct
- Guests
- 2 adults
- Arrival
- About 4 PM, by train
- Language
- Spanish · confirmation in Spanish
Commission to an OTA$0
Book the room before the OTA does.
With your rates and house guide, guests book direct, in the language they call in.
WRH-2251 · $0 commission
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