Home Services
The missed call that used to cost you the job.
An HVAC, plumbing, or electrical call that rings out doesn't sit in voicemail. It goes straight to the next name on the list. Nights, weekends, and storm rushes are exactly when the phone rings most. They are also exactly when a missed call costs you the job.
Hi, our furnace just died and it's freezing in here. Is there any way someone can come out tonight?
Let's get someone out to you tonight. First, a quick question: is anyone in the home unsafe, or is this a no-heat repair?
- triage_urgency
- book_meeting
- jobs.create → field service
You're booked for the earliest emergency slot tonight, and your confirmation with the arrival window is on its way by email.
What it handles
The calls, bookings, and follow-ups your office used to chase by hand.
24/7 answering with real triage
Every call gets answered, day or night. A few quick questions sort a true emergency from a routine request. Urgent calls never wait behind routine ones.
Job booking with travel time built in
The agent checks real technician availability before it offers a time. Travel time is part of that math. The slot it books is one your crew can actually keep.
Estimate requests, with photos
A caller describes the job and sends photos by email. The agent collects both, then follows up on the quote so it never goes cold.
Dispatch updates into your system
Every booking, cancellation, and reschedule the agent makes writes straight into your field-service software. Your dispatch board reflects what actually happened on the phone.
Review requests and maintenance renewals
After a job closes, the agent follows up by call and email. That might be a review request, or a reminder that a maintenance plan is due for renewal.
The after-hours rush, absorbed
A storm knocks out furnaces across the block and the phone doesn't stop ringing. Every call still gets answered, so you never need a separate answering service to cover the surge.
How it stays your call
You set the rules. The agent follows them.
You decide what counts as an emergency. Every booking the agent makes is written to the record.
- You define what counts as an emergency
- You set the criteria that separates a no-heat call from a routine request. The agent triages the way your own dispatcher would.
- Escalation to your on-call tech, with full context
- When a call needs a person, the handoff carries the address, the issue, and the urgency with it. No one repeats themselves to a technician.
- Every booking logged
- Every appointment the agent books, reschedules, or cancels is written to the job record. Your team can see exactly what was promised.
Works with your stack
Connects to the field-service software you already run.
- MCP servers
- Your own APIs and tools
- Calendar booking, by tool call
- Your field-service software, by tool call or API
- Webhooks
- Your knowledge base
Book a demo
Let your crew focus on the job in front of them.
Put a Zumu agent on your phones. It answers day and night, books the job into your system, and hands off to your team only when a technician needs to be there.