A no-⁠heat call gets a tech tonight.

Your emergency rules decide every call Zumu takes: wake the on-call tech, book the first slot tomorrow, or fix it on the phone.

The dispatch list

By 7 AM, every call is dispatched, booked or resolved.

The list your dispatcher opens in the morning, each call sorted by a rule the owner wrote.

Northline Home & Air

11 calls, sorted by the owner’s 5 rules, 34°F outside

Example

Every call Northline Home & Air took, sorted by the owner’s rules
Time	Job	Rule	Outcome	The owner’s rules
Dispatch tonight2				1No heat below 40°F with an infant or an elder in the home: send the on-call tech tonight. 2A breaker that trips again after one reset, or any burning smell: send the on-call electrician.
9:05 PM	Breaker trips after reset77 Cedar Ln	Rule ²	dispatchedDee K. · ETA 9:50 PM
11:40 PM	No heat · infant at home412 Hawthorne Ave	Rule ¹	dispatchedMarco R. · ETA 12:25 AM
On the schedule6				3No heat and everyone well: the first visit tomorrow, earliest window first. 4Tune-ups, estimates and new systems: the next open window, priced from the price book.
6:18 PM	No heat · house at 61°F19 Hill Rd	Rule ³	bookedWed 8–⁠10 AM
7:36 PM	Heat pump estimate5 Orchard Way	Rule ⁴	bookedWed 1–⁠3 PM
8:22 PM	Furnace short-cycling230 Grove St	Rule ³	bookedWed 10 AM–⁠12 PM
9:40 PM	Furnace tune-up · new customer86 Maple St	Rule ⁴	bookedThu 8–⁠10 AM · job 48219
10:48 PM	No heat · house at 62°F9 Elm Row	Rule ³	bookedWed 8–⁠10 AM
12:30 AM	Smart thermostat quote44 Birch Ct	Rule ⁴	bookedThu 1–⁠3 PM
Solved on the call3				5Try the fix first — batteries, the filter, the breaker. If it works, log it and close the call.
6:47 PM	Thermostat screen blank27 Oak Row	Rule ⁵	resolvedNew batteries · heat back on
8:55 PM	Furnace won’t start150 Pine St	Rule ⁵	resolvedFilter swapped · running
1:15 AM	One room without power61 Ash Ct	Rule ⁵	resolvedBreaker reset · power back