Retail & E-commerce
WISMO answered. Returns done. Carts saved.
WISMO, short for "where is my order," is the question that floods your inbox every day. Returns pile up behind it, and a cart gets abandoned every time nobody answers fast enough. Zumu answers on the phone, in your widget, and by email, every time it comes in.
Hi, where's my order 48213? It's been over a week.
Let me pull that up for you right now.
- orders.lookup
- tracking.share
- recommend → cart
Good news: your replacement already shipped, and here's the tracking link. You looked at the matching case last time. Want me to add it to your cart?
What it handles
The order questions that tie up your support team.
Where-is-my-order, answered live
A shopper asks where an order is, and the agent checks live carrier tracking before it answers. No "it should be there soon."
Returns and exchanges, start to finish
The agent starts and finishes a return or an exchange directly in your commerce system, by tool call. No case waits on someone to key it in by hand.
Product questions grounded in your catalog
Sizing, materials, and compatibility questions get answered from your own catalog documents, never a guess dressed up as an answer.
Order changes and cancellations
An address fix or a cancellation gets made in your systems while the shopper is still on the line, before the warehouse ships the wrong thing.
Peak-season surge, without hold music
A spike in order questions during a sale or a holiday gets answered at whatever volume arrives. No queue, no seasonal hires to train.
One case, even when it crosses channels
When a chat needs a phone call to finish, the agent hands it off as the same case. Nobody repeats an order number to a person starting from zero.
A short word on customer data
Grounded in your catalog, careful with your customers.
The agent only speaks from what your catalog and policies say, and you decide how customer details show up in a transcript.
- Answers only from your catalog and policies
- Product details, sizing, and return windows come from documents you provide. The agent never guesses at a price or a policy it was not given.
- You decide what counts as sensitive
- How an order number, an address, or a payment detail shows up in a transcript is a configuration conversation with your team, not a default we picked for you.
- Every action logged
- A lookup, a return, a cancellation: every action the agent takes in your systems is recorded, so a case can be reconstructed after the fact.
When a question falls outside your catalog or your policies, Zumu hands it to your team instead of guessing. Talk to us about your specific systems.
Works with your stack
Connects to the commerce platform you already run.
- MCP servers
- Your own APIs and tools
- Your commerce platform, by tool call or API
- Your CRM, by tool call
- Webhooks
- Your knowledge base
Book a demo
Let your team focus on the customers who need them.
Put a Zumu agent on your phones, your widget, and your inbox. It closes the routine order questions itself, and brings your team in only when a shopper needs a person.