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A new address before the label prints, tracking while they wait, an exchange instead of a refund: answered on any channel, done in your store admin.

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Ship to changed, Mon 9:12 PMBy Zumu, 18 minutes before this label printed.

Fernhill GoodsPortland, ORGroundShip toAlex Sorensen1840 SE Alder StPortland OR 97214972 14#104821 of 1 · 2.4 lb

Order #10482: three messages, each finished on the order

Fernhill Goods, Order #10482Canvas weekender, olive, 1 × $148.00, Alex SorensenExample

  1. Mon 9:12 PM1“I moved last week. Can it go to my new place?”

    Status
    Paid · packing
    Ship to
    221 N Cook St1840 SE Alder St

    ZumuConfirmed it hadn’t shipped, then changed the ship-toUpdated

  2. Wed 11:40 AM2“Hi, where’s my order?”

    Status
    Out for delivery
    Tracking
    Arrives today by 8 PM

    ZumuLatest scan read, tracking link sentLink sent

  3. Thu 8:05 PM3“Love the bag, but I meant to order it in navy.”

    Status
    Exchange open
    Exchange
    Navy · return label emailed

    ZumuExchange created; navy ships on the return’s first scanopened

  1. PlacedMon 6:40 PMthen message 1
  2. PackedMon 9:30 PM
  3. ShippedTue 10:20 AM
  4. Out for deliveryWed 7:58 AMthen message 2
  5. DeliveredWed 4:12 PMthen message 3
  6. Label sentThu 8:07 PM
  7. Return scannedSat 9:40 AM
  8. Navy shipsSat 10:25 AM

Tickets close with the fix already made.

Zumu reads your policy against the order, makes the change in your store and solves the ticket with its reason on record.

#88244, Casey M., EmailSolved

A strap frayed after two weeks

Order #10466, Canvas weekender, olive, Delivered Sep 12

  1. Casey M. · Sat 11:40 AM

    The shoulder strap on my weekender is fraying where it clips on. It’s two weeks old. Is that covered?

    Attachment, Frayed at the clip

  2. Zumu · Sat 11:41 AM

    It is: straps and hardware are covered for a year. A new strap is on order #10537 at no charge and ships Monday. Keep the old one, no need to send it back.

Fernhill Goods, Warranty

  1. Every bag is covered against defects in materials and workmanship.
  2. Straps, buckles and hardware are covered for one year from delivery.
  3. A covered part is replaced at no charge, and the original stays with you.

Delivered Sep 12, 14 days ago, covered

New order, #10537

Shoulder strap, olive$0.00

Ships: Monday, Ground

Reason: Warranty, ticket #88244

Ticket: Tagged warranty, solved

Changes the order in Shopify and BigCommerce.

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#10482 · Exchange open

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