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Support, resolved as it arrives.

On every channel, Zumu answers from your own policies and acts in your own systems while the customer is still in the conversation.

Free · about 30 seconds · no sign-up · preview calls are recorded

Follow one request
  1. Messaging appsAna LimaSwitch my plan to decafPlan updated9:14
  2. WebSarah PikeCharged twice for OctoberRefunded · $24.009:12
  3. SMSBen HadleyWhere’s order #48317?Out for delivery · Thursday9:09
  4. EmailMeera KapoorMy grinder won’t startAnswered · manual §49:03
  5. PhoneLuis MorenoSkip November’s deliveryNovember skipped8:57

Example · Fernway Coffee Club

Charged twice, refunded before the chat ends.

Sarah’s chat with Fernway, every part the agent used laid open. The whole refund took one reply: $0.05. Pricing

WebFernway Coffee Club · Support9:15 AM
  1. New conversation · 9:12 AM

    Sarah Pike

    Signed in · Coffee Club, monthly

  2. Sarah

    I was charged twice for my October box.

  3. Checked her chargesStripe2 × $24.00 · Oct 1

  4. Source Fernway billing policy · 2.1 Duplicate charges1

    A duplicate charge is refunded in full, the same day.
    1. 1PolicyThe answer comes from your own policy, and the section travels with it.
  5. Refunded the duplicateStripe$24.00 · Sarah PikeAllow2
    1. 2PermissionYou set refunds to Allow, so this one happens in the chat. Ask or Block keeps it for your team.
  6. Emailed the receiptGmailTo Sarah Pike3
    1. 3ReceiptThe receipt leaves your own mailbox before Sarah closes the chat.
  7. Fernway

    Done. The duplicate $24.00 is refunded, and the receipt is in your inbox.

  8. Sarah

    Great, thanks. Can I also pause my plan for three months while I travel?

  9. Brief to Jordan · Member team4

    Sarah Pike, Coffee Club. Duplicate October charge refunded. Asking to pause for three months while traveling.

    Jordan took the thread
    1. 4HandoffA pause past two months is your team’s call. Jordan takes the thread with everything already checked. Live operations
  10. Jordan

    Hi Sarah, Jordan here. Your plan is paused from November through January.

RESOLVEDRefunded by the agent · paused by Jordan

The systems it works in

100+

connectors and integrations

Each numbered part of Sarah’s chat runs in a system your team already has.

  1. 1Reads your policyGoogle Drive and Notion
  2. 2Refunds the chargeStripe, Square, Shopify and BigCommerce
  3. 3Sends the receiptGmail and HubSpot
  4. 4Hands off to your teamZendesk and Intercom

Plus any other system with an API or an MCP server.Developers

Leave your team only the exceptions.

Point us at your help center and refund policy, and see a billing request closed on your own rules.

Free · about 30 seconds · no sign-up · preview calls are recorded

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