Pricing
Pay only for the calls and replies your agent handles.
Calls bill by the second, never rounded up.
List rates · USDNo seat fees
- Phone calls
- $0.156/ min
- Every part of the call, telephony included.
- Browser & widget voice
- $0.146/ min
- Voice calls on your website, with no phone line to pay for.
- Written replies
- $0.05/ reply
- On chat, email, SMS and messaging apps.
$15 of calls on us.
Estimate your month.
Start from the month closest to yours, then set your own volume.
Phone calls and voice calls on your website
80% by phone · 20% from your website
Chat, email, SMS and messaging apps
Everything a call needs is in the rate.
Each per-minute rate is the sum of the five parts a call uses. A written reply is one flat charge.
Phone call$0.156 / min
Browser or widget call$0.146 / min
- 1Voice agent$0.090/minListens, decides and speaks on every call.
- 2Noise cancellation$0.016/minBackground noise removed, the caller’s voice isolated.
- 3Observability$0.025/minThe call’s transcript and timeline, every turn timed.
- 4Recording$0.015/minThe call audio, kept with its record.
- 5Telephony$0.010/minCarries the call into Zumu. Phone calls only.
When a person takes over, AI billing stops.
Your person joins the call with the brief. From that moment the minutes are your team’s, and nothing meters as AI time.
How transfers workOne phone callExample
AI time: 08:32 × $0.156 = $1.33
Your team: 05:30 · not metered
Record: the whole call, handoff included
Questions about the bill.
How the meter counts, how you pay, and where each charge shows up.
How does this compare with per-resolution pricing?
Zumu bills the work itself, the minutes and the replies, whether or not a conversation is later counted as resolved. There is no per-resolution fee, so what a conversation costs never depends on how it was scored.
What counts as a reply?
Each message your agent writes and sends: an email answer, a chat message, a text or a message in a messaging app. Written conversations never meter by time, so a thread that stays open for a week costs only the replies in it.
What if we keep our own carrier?
Your carrier keeps billing its line as it does today. Calls meter at the phone rate, whose $0.010 telephony part carries each call from your line into Zumu. You can also buy a new number in minutes, or port yours to Zumu.
Can we run calls on our own model accounts?
Yes. Connect your own model and speech keys: that usage bills to your provider, and the matching charge comes off the voice-agent part of your rate.
How do we pay?
From a prepaid balance that reloads itself before it runs out, or on invoice.
What if our volume changes from month to month?
At list rates the bill follows your volume, call by call and reply by reply, so a quiet month costs less and a busy month needs no plan change or upgrade.
Do outbound campaigns bill the same way?
Yes. Campaign calls meter at the same per-minute rates as the calls your agent answers, and every campaign shows its cost estimate before you launch it.
Where do we see what each conversation cost?
On its conversation record, itemized beside the transcript, the recording and every tool call. Each charge is rated at the card in force when the conversation happened.
Pay less a minute as your volume grows.
Commit to a monthly volume, and we quote your committed‑use rate on your demo call.
