Voice agent
The agent that answered: speech in, a decision, speech back out, plus any tool it had to call to answer the question. This is the base of every metered minute.
Usage-based pricing
You should not pay a platform for the minutes your own team handled. So the meter stops at the handoff.
Zumu’s AI call center pricing is usage based and nothing else. You pay per minute for the minutes the AI agent actually handled, metered in five components you can see on every call, against a rate card that belongs to your organization and carries the date it took effect.
- Per minute, not per seat
- Five metered components, itemized
- Human minutes are not AI minutes
- Every charge sits on the session report
These are the platform’s list rates, the same card every new organization starts on. Volume and committed-use pricing is a conversation, not a discount schedule. Some organizations run on a rate card negotiated for their own call mix. Ask us whether your own rate differs from this one.
One call, metered
Watch a bill build itself, then stop
A caller phoned in, the agent handled the first eight and a half minutes, and then a specialist on your team took the call. Five components meter against the same seconds, and all five stop on the same line. What happens on the other side of that line is recorded, transcribed and reported, and none of it is billed as AI minutes.
Session receipt
call 4f21 · scheduling
Call duration
One call, in the shape the metering service reports it
AI agent 08:32Human leg 05:30
0:00Warm transfer at 08:3214:02
1
Voice agentListening, deciding and speaking$0.090/min
08:32
2
Noise cancellationBackground noise taken off the caller’s line$0.016/min
08:32
3
ObservabilityPer turn timings and the session report$0.025/min
08:32
4
RecordingThe audio, with per participant tracks$0.015/min
08:32
5
TelephonyThe phone leg itself$0.010/minPhone calls only
08:32
Warm transfer at 08:32. Your specialist takes the call.
Human leg 05:30, not billed as AI minutes05:30
Metered
08:32 of 14:02
Multiplied by
your organization’s dated rate card
Reported as
a cost line on this call, to the cent
How metering works
Five components, one clock, nothing bundled
Every metered minute is the same minute counted by five services that each did something you can name. There is no bundle to take apart afterwards, and no line on the card that exists because it was easier to price that way.
Noise cancellation
Background noise removed from the caller’s side, so somebody calling from a depot forecourt is still understood the first time they say it.
Observability
Per turn timings, silent turn and interruption counts, struggle signals, and the session report that lets you reconstruct the call weeks later.
Recording
The audio itself, kept with per participant tracks so you can replay the caller and the agent separately rather than as one mixed file.
Telephony
The phone leg. It is metered only on calls that arrive over a phone number, so a call taken through the widget in a browser does not carry it at all.
Current list rates
Voice agentListening, deciding and speaking
$0.090/minNoise cancellationBackground noise taken off the caller’s line
$0.016/minObservabilityPer turn timings and the session report
$0.025/minRecordingThe audio, with per participant tracks
$0.015/minTelephonyPhone calls onlyThe phone leg itself
$0.010/minPhone calls
$0.156/min
All five components meter, including the phone leg.
Browser or widget calls
$0.146/min
Four components meter. There is no phone leg to charge.
What you see on this page is what appears on the invoice. Every call’s session report itemizes the same five components, to the cent.
Your rate card carries a date
Rate cards are scoped to your organization and effective dated. A change is a new card with a date on it rather than a quiet edit to the one you are already on, and old invoices stay reproducible against whichever card was in force when the call happened. Your rate never moves behind you.
Every call carries its own cost line
The session report for a call itemizes cost by component beside the transcript, the tool calls and their durations, which provider endpoint actually served the call, and how long the caller waited before the agent spoke. A charge you cannot explain is a charge you can open.
One clock, five components, and a rule that stops the meter when a person takes over. That is the whole billing model.
Try it yourself
Model your month in 30 seconds.
Move the sliders to your own call volume, average call length and phone-versus-widget mix. The math runs on the same five rates published above.
1,000
5010,000
5.0min
1.020.0
60%
0%100%
60% phone · 40% browser or widget
Volume and committed-use pricing is a conversation. Talk to us
Estimate at list rates · your rate may differ
Estimated monthly total
$760
$0.152/min effective, across 5,000 min
Voice agent5,000 min · $450
Noise cancellation5,000 min · $80
Observability5,000 min · $125
Recording5,000 min · $75
TelephonyPhone calls only3,000 min · $30
The transfer rule
When your own person takes the call, the meter stops
Metering bills the seconds the AI agent actually handled and stops there. The minutes after the handoff are recorded, transcribed and reported, and none of them reach the invoice. The rule lives inside the metering service rather than in somebody’s memory at the end of the month, which is why it holds on every call rather than on the calls anyone thought to check.
Measured, one operator
~36%
of one operator’s weekly bill was correctly excluded, because their own team handled those minutes.
Treat that figure as proof the rule works rather than as a forecast of your invoice. Your share depends entirely on how often your calls end up with a person, and your call mix will not be theirs.
Where the figure comes from
- One operator, one week
- A single production deployment, measured across one invoiced week rather than modelled.
- Thousands of calls
- About 49,000 minutes in that week, which is enough volume for the rule to be worth this much.
- The minutes after each handoff
- Removed from the metered total by the service, on every transferred call, without anyone asking.
The handoff itself is the part most platforms give up on. See how a warm transfer runs
What is included
There is one edition, and you are on it
No feature gates and no tiers to compare. Every organization runs on the same platform, which is why the only quantity on your invoice is minutes.
- Voice agents
- Configure, version and restore agents, and test them in text before they take a call.
- Widget and channels
- One script tag for the site widget, plus chat and email running off the same agent configuration.
- Live operations
- The wallboard, listening in, private coaching, and the warm handoff into the room the call is already in.
- Knowledge
- Point the pipeline at your documents and your site, and the agent queries the graph mid call.
- Analytics and QA
- Call review, reason codes, resolution grades and coaching notes, including on the human leg.
- Webhooks and MCP
- Signed webhooks with retries and replay, the platform API, and an MCP server for your own tools.
There is no plan that keeps the wallboard behind an upgrade. The only thing that moves your bill is how many minutes the AI handled.
Questions
What operators ask about the bill
Still have questions?
Bring last month’s call volume. We will show you the rate card and where the meter would have stopped on your own transfers.
Mostly, yes. This is the platform list rate, the same card every new organization starts on. It is what you would see on your first invoice. Volume and committed-use pricing move off this card as a conversation rather than a published discount. Some organizations run on a rate card negotiated for their own call mix. Ask us and we will show you whether your own rate differs from this one.
An invoice with nothing on it you have to argue about.
Talk to us
Ask what your own minutes would cost
Bring a week of your call volume and the mix behind it. We will walk the rate card line by line, show you where the meter stops, and let you hear the agent take a call before anything is agreed.
- Your rate is set for your organization
- Changes arrive on a dated card you can see