Transportation & Logistics
Every check call, made. Every load, tracked.
Your dispatch line fields check calls, ETA questions, and appointment requests all day. The ones stuck on hold are drivers waiting just to report a location. The ones that do get through pull a dispatcher off the board to log them by hand.
This is load 4471, I'm about twenty minutes out from the Dallas facility.
Got it. Let me verify you and get this check call logged, then confirm your dock time.
- verify_identity
- crm.write → check call logged
- book_meeting → dock appointment
You're logged for load 4471 at the Dallas dock, and your appointment is confirmed for 2:15 PM.
What it handles
The check calls and updates that tie up your dispatchers.
Driver check calls and location updates
A driver calls in to report a location. Dispatch calls this a check call, and the agent verifies who's calling, then writes it straight into your system of record.
Load status and ETA answers
A shipper or a broker asks where a load stands, any hour of the day. The agent answers from the same system your dispatchers use, not a guess.
Warehouse and receiver appointments
A receiver needs a dock time, or a warehouse needs a pickup window confirmed. The agent checks real availability and books the appointment before anything is promised.
Detention and exception escalation
When a driver is held up waiting to load or unload past the agreed time, the industry calls that detention. The agent captures the details and escalates with full context attached, and it is never the one deciding what happens next.
Carrier onboarding and document chase
New carrier packets, insurance certificates, and W-9s get chased down by phone and email until the file is complete. Never a text message.
After-hours dispatch coverage
Nights, weekends, and holidays get the same coverage as a Tuesday afternoon. A driver or a receiver who calls at 2 a.m. reaches an agent, not a voicemail box.
Already running
Operators run deep on Zumu today.
Transportation is not a first release for Zumu. Two operators already run agents deep in their dispatch and scheduling lines.
- Medical transportation
Will-call returns, trip confirmations, and where-is-my-ride calls get answered on a live NEMT dispatch line, with a dispatcher bridged onto the call the moment one is needed.
See the medical transportation page - Paratransit
Riders and drivers get answered on the same phone line without either one waiting behind the other, and every call is recorded end to end.
See the paratransit page
The measured numbers live on each page, with their own caveats attached.
Works with your stack
Connects to your TMS and the systems you already run.
- MCP servers
- Your own APIs and tools
- Your TMS, by tool call or API
- Calendar booking, by tool call
- Your CRM, by tool call
- Webhooks
- Your knowledge base
Book a demo
Let your dispatchers run the board, not the phones.
Put a Zumu agent on your dispatch line. It takes the check calls and the routine questions itself, and brings your team in only when a load needs a person.