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Your number, answered by your agent.

It picks up the number your customers already call, on the carrier and the phone system you already run.

Book a demoFind your line

Brightline Heating & Air · Main line

Example

+1 212 555 0142

The number on the vans

Carrier
Twilio · imported
Routes to
Front deskAnswers around the clock
Tonight
  1. 19:42:05IncomingMaria Alvarez · +1 212 555 0147
  2. 19:42:06AnsweredNo phone menu, no hold
  3. 19:43:20VisitThursday, 8–10 AMBooked

What line do you have?

Pick yours, and Brightline’s main line changes to match, with what it takes to connect.

NumbersBrightline Heating & Air

Everything that can ring an agent — phone numbers, SIP addresses, and extensions.

Entry pointRoutes toStatus
Main line+1 212 555 0176Phone NumberTelnyxFront deskActive
Main line+1 212 555 0142Phone NumberTwilioImportedFront deskActive
Main line+1 212 555 0142Phone NumberZumuPortedFront deskActive
Main line+1 212 555 0142Phone NumberYour carrierForwardedFront deskActive
Main linesip:main@pbx.exampleSIP URISIP trunkFront deskActive
Service area+1 212 555 0167Phone NumberTelnyxFront deskActive
Dispatchsip:dispatch@pbx.exampleSIP URISIP trunkAfter hoursActive
Sales desk230ExtensionSIP trunkSales agentActive

Buy a number

  1. Search area code 212
  2. Pick +1 212 555 0176
  3. Point it at Front desk

Import a number

  1. Connect your Twilio account
  2. Choose +1 212 555 0142
  3. Point it at Front desk

Port your number

PortedThe number on the vans now lives on Zumu and rings Front desk.

Forward your line

  1. Take a Zumu number to forward to
  2. Forward +1 212 555 0142 from your carrier
  3. Point it at Front desk

SIP trunk from your PBX

  1. Add your trunk
  2. Point your PBX at your ingress host
  3. Route sip:main@pbx.example to Front desk

Your trunk

Your desk phones and PBX stay exactly as they are.

Every extension and SIP address can ring an agent, and every call it hands on leaves on the same trunk.

SIP trunkOffice PBX

Registered

Connection

Carrier: Twilio, Telnyx, Vonage or your own SIP switch

Registration: Zumu registers with your PBX

Or by address: Your switch sends calls to your ingress host

Transfers out

Destinations: Any number, SIP address or extension

Extensions: Dialed once the line answers · 214#

Handed over: The account and case, with the call

Caller ID

Transfers and outbound calls show your main number, so whoever picks up sees your business.

How a transfer briefs your team

On Maria’s phone · Wed 6:00 PM

Brightline Heating & Air+1 212 555 0142 · main linenow

Whatever line they dial, the right agent answers.

From the main number to the desk extensions, each line goes to the agent that should answer it.

+1 212 555 0142 → Front desk

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