Answers from your documents, source attached.
Your agent reads the documents, website and Drive folders your team keeps, and quotes the clause behind every answer.
Caller · 19:42
“The igniter’s going again. Is the part going to cost me anything? I’m on the Comfort Plan.”
Front desk
“No. On the Comfort Plan, parts and labor for furnace repairs are included1, and igniters are a covered part2.”
SourcesKnowledge Search2 passages
Service agreement§4.1 Covered repairs · p. 3Source 1
Service agreement§4.2 Covered parts · p. 3Source 2
Brightline Heating & Air
Comfort Plan — Service agreement
3Maintenance visits
3.1Two visits a year: a heating tune-up in the fall and a cooling tune-up in the spring.
3.2Each visit includes a safety check and a thermostat test.
4Parts and labor
Source 14.1Covered repairs. Parts and labor for repairs to covered heating and cooling equipment are included at no extra charge.
Source 24.2Covered parts include igniters, flame sensors, blower motors, capacitors and control boards.
4.3Not covered: ductwork, or equipment over 15 years old at enrollment.
Library
Answers go live the moment a file shows Indexed.
- PDFService agreement — Comfort Plan12 pagesIndexed
- XLSXPrice book 20264 sheetsIndexed
- DOCXTechnician handbook38 pagesIndexed
- Webbrightline.exampleCrawled site46 pagesIndexed
- DriveService manualsSynced folder18 filesIndexed
Rehearse
Test the questions customers will ask before you launch.
- Is the igniter covered on the Comfort Plan?Yes, parts and labor are included.Service agreement §4.1
- How soon can someone come out for no heat?No-heat calls are scheduled first, around the clock.Service agreement §5.1
- What’s the diagnostic fee?$89, waived when you go ahead with the repair.brightline.example/pricing
- Do you service heat pumps?Yes: installs, repairs and tune-ups.brightline.example/services
Refresh
A price you change on your site reaches the next call.
- Automatically check this website for changes
- On
- Refresh interval, hours
- 24
Today 6:00 AM · 46 pages checked
- /pricingDiagnostic visit now $89, waived with the repairUpdated
- /service-plansComfort Plan adds a second filter changeUpdated
Unanswered searches
What your material doesn’t cover goes to your team, never to a guess.
- “Can I spread the new furnace over twelve months?”SentTo Sam Patel in accounts, with the conversation
- “Will you haul away the old unit when you install?”SentTo Nadia Brooks in service, with the conversation
- “Can I prepay two years of the Comfort Plan?”SentTo Sam Patel in accounts, with the conversation
Your price book as it is, quoted down to the row.
17 file formats, read as they are. Nothing to convert or retype.
- Documents
- DOCX
- ODT
- RTF
- EPUB
- Sheets
- XLSX
- XLSM
- ODS
- CSV
- TSV
- Slides
- PPTX
- ODP
- Web & data
- HTML
- MD
- TXT
- JSON
- XML
Each project’s knowledge is kept apart, and deleting a document takes it out of every answer.
| Item | Part no. | List price | Comfort Plan | |
|---|---|---|---|---|
| 8 | Air filter, MERV 11, 4 in. | AF-411 | $38 | $30 |
| 9 | Surge protector, outdoor unit | SP-200 | $165 | $140 |
| 10 | Smart thermostat, installed | TS-900 | $289 | $249 |
| 11 | UV air purifier | UV-18 | $620 | $540 |
| 12 | Whole-home humidifier | WH-35 | $780 | $690 |
Grace Liu: How much is a smart thermostat, installed? I’m on the Comfort Plan.
Front desk: $249 installed on your Comfort Plan, instead of $289. Want it put in at your fall tune-up?
Source: Price book · Accessories · row 10
Trust every answer your agent gives.
Ask the agent your customers’ everyday questions on the demo, and see each answer arrive with the line it came from.
Service agreement — Comfort Plan§4.1 Covered repairs · p. 3Cited
