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Every live conversation, one click from your team.

Listen to any call with the transcript beside it, whisper to the agent without the caller hearing, or take the call over.

Book a demoStep into a call

ConversationsLive now · 6 active

Phone 4 · Web 1 · SMS 1Example

  • Tom Becker01:5802:1302:49

    Front desk ListeningBookingStanding by

    “It’s already cold in here.”“Yes, tonight, please.”“Thank you. Tonight works.”

    Open · NadiaWhispered · NadiaTaken over · Nadia

  • Website visitorWeb chat

    Front desk Typing

    “Do you service heat pumps in Queens?”

  • Maria Alvarez03:24

    Front desk Transferring to accounts

    Briefing Sam while Maria holds

  • Carla SotoSMS

    Front desk Rescheduled

    Friday’s visit movedFri 10 AM

  • +1 212 555 018304:05

    Sales agent Quoting an AC install

    lookup_knowledgePrice list §2

  • Jordan Hayes03:12

    Front desk Booking

    book_visitSat 9 AM

Tom Becker+1 212 555 0161

Front desk01:5802:1302:49

Listening inWhispered to the agentYou’re on the callNadia Brooks · On-call lead

Tom hears nothing change.

BookedTonight, 8–10 PM · no charge

Front desk · standing byAI billing stopped at 02:41

Who can listenYou choose, with organization roles, project roles and custom permissions.

  1. 00:09lookup_customerTom Becker · Comfort Plan · visit last Tuesday
  2. 00:21TomYour technician was here last Tuesday, and the thermostat’s blank again.
  3. 01:31check_calendarFirst opening: Thursday, 1–3 PM
  4. 01:38Front deskI’m sorry it’s back. The first opening is Thursday, 1 to 3 in the afternoon.
  5. You joined at 01:52
  6. 01:52TomThursday? It’s already cold in here, and this is the second time.
  7. 02:04Nadia → agentSend the on-call tech tonight, 8–10 PM. It’s a repeat visit, so no charge.
  8. 02:07Front deskSince this is a repeat visit, our on-call technician can come tonight between 8 and 10, at no charge. Shall I book it?
  9. 02:13TomYes, tonight, please.
  10. 02:41NadiaHi Tom, it’s Nadia, Brightline’s on-call lead. I’m sorry we’re back so soon. I’m sending our senior technician tonight.
  11. 02:49TomThank you. Tonight works.

Operators

Your team only sees the chats that need them.

Operators set their own hours, and the agent hands each chat only to someone who is online.

Operator inboxBrightline Heating & Air

Roster

  • Nadia BrooksOnlineMon–Fri 8 AM–8 PM
  • Leo WhitlockOnlineMon–Sat 9 AM–9 PM
  • Ava LindgrenOffSat 9 AM–1 PM

Last 30 days

Asked for a person
58
Answered
58
Typical wait
21 s

Web chat · Website visitor19:51

  1. Can someone check my warranty dates? I’d like to talk to a person.
  2. Front deskOf course. I’m bringing in someone from the team now.
  3. Leo took the thread
  4. LeoHi, it’s Leo at Brightline. Pulling up your warranty now.

Sit in the supervisor’s chair.

On the demo you open a call halfway through and catch up on every turn you missed.

You joined Tom’s call at 01:52

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