The ride home, dispatched before the member hangs up.
Zumu answers your NEMT line around the clock and does the work inside your trip system. Your dispatchers get only the calls that need them.
Evelyn H.Member IDending in 4417Wheelchair van1 escort
- A · Scheduled118 Sycamore Ave
- B · Will-callMarlow Street Dialysis
- Home118 Sycamore Ave
Ride home
11:55 AM
Marlow Street Dialysis
North entrance
Unit 14 · Sam
DispatchedTrip log
- Tue 10:14 AMTrip booked · escort addedBOOKED
Nora
Mom’s dialysis moved to 7:15 on Thursday. Can you book her ride? I’ll go with her.
- Wed 6:05 PMReminder call · pickup keptCONFIRMED
Evelyn
Yes, we’ll be at the front door at 6:40.
- Thu 6:38 AMVan at the door · A legSENT
Stonebridge
Your van is at the front door, Evelyn. Unit 22, driver Omar.
- Thu 11:32 AMWill-call · return requestedCONFIRMED
Evelyn
I’m finished. I’m ready to go home.
- Thu 11:33 AMReturn leg · unit 14DISPATCHED
Stonebridge
Sam in unit 14 is on his way: north entrance, 11:55.
- Thu 11:49 AMFamily texted · 4 min outSENT
Stonebridge
Sam is 4 minutes away on Crane Avenue. He knows she’s on the benches.
Moving freight, not riders? Transportation
Later that Thursday
Your dispatcher hears the whole trip before saying hello.
The caller holds while Zumu speaks the brief, and they’re connected the moment your dispatcher accepts.
Brief to Mateo · Dispatch2:14 PM
Same-day discharge from Cresthaven Medical Center for Walter Pruitt, a member on file.
Pickup at the east lobby at 3:00, going home to 42 Fairmount Avenue.
Portable oxygen and a wheelchair. Three steps at the front door.
Your rule: same-day trips with oxygen go to a dispatcher.
Mateo accepted · connected with Maria, the discharge planner
DispatchedUnit 9 · pickup 3:10 PM
If Mateo declines, Maria stays with the agent and leaves with a next step. How transfers work
Inside your trip system, under a signed BAA.
Does it work with our trip system?
Yes: RouteGenie, Tripmaster, MediRoutes, or any trip system with an API. On the call it books, cancels and dispatches will-call returns, and writes every call back to the trip.
Is Zumu HIPAA-ready, and will you sign a BAA?
Yes, and we sign your BAA before the first member call. Redaction and retention are set per agent, and conversations are stored in the United States, in Google Cloud’s us-east4 region.
How does it verify members?
The way your program asks: member ID, date of birth, the phone on file, or all three. It reads back the pickup, the destination and the vehicle before it books.
Can the same agent make our reminder calls?
Yes. Load tomorrow’s schedule as a campaign, see the cost estimate first, and each member is called inside your hours, in their own time zone.
Dispatch the ride home on the call.
Load your trip rules and service area, and hear a will-call return dispatched while the member waits.
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