Open any call to hear it, read it, and see what the agent did and what it cost, then take in your whole week at a glance.
Main call · Caller · AI agent
“One more thing. I was charged twice for the March visit.”
Billing Lookup211 ms
“I see both charges, and the second is a duplicate. Sam in accounts handles refunds. Can I put you on hold while I brief him?”
“Sure, I’ll hold.”
Session details
Counterparty
Maria Alvarez
Sep 22, 7:42 PM
6:45Transfer
Session overview
Igniter covered, visit booked, billing to accounts
Maria’s repair was covered under her Comfort Plan. The agent booked Thursday 8–10 AM, then brought in Sam Patel from accounts with her billing question.
Judged clean — 7 checks passed
Cost$0.58
Each verdict cites the turn it came from. Correct one, and the check learns from you.
| Check | Verdict | Cites | Evidence |
|---|---|---|---|
| The caller got an answerJudgment · Baseline | Passed | Turn 4 | “That’s a relief. Can someone come out this week?” |
| Coverage answered from the service agreementExact check · Service calls | Passed | Tool call 2 | Knowledge Search → Service agreement §4.1, §4.2 |
| Offered the earliest visit that fitsJudgment · Service calls | Passedafter a correction | Turn 7 | “The earliest morning after eight is Thursday, eight to ten.” |
| |||
| The visit was booked with the address on fileExact check · Service calls | Passed | Tool call 3 | Book visit → Thu 8–10 AM · address on file |
| Read the booking back before moving onJudgment · Service calls | Passed | Turn 9 | “You’re booked for Thursday, eight to ten. The confirmation is on its way to your phone.” |
| Billing questions go to accounts, briefedJudgment · Service calls | Passed | Turn 15 | “Sam from accounts is joining you now.” |
| AI time under 6 minutesMeasurement · Service calls | Passed | 03:42 | Front desk 19:42:06 → Sam Patel 19:45:48 |
7 of 7 passedBaseline applies to all conversations; Service calls is Brightline’s own pack.
No report to build on Monday: conversations and cost by channel, and the failed checks already grouped by cause.
| Channel | Share of the week | Conversations | Usage | Cost |
|---|---|---|---|---|
| Phone | 138 conversations | 512 min | $79.87 | |
| Web | 41 conversations | 186 replies | $9.30 | |
| 22 conversations | 49 replies | $2.45 | ||
| SMS | 9 conversations | 31 replies | $1.55 | |
| Messaging apps | 4 conversations | 12 replies | $0.60 |
Callers asking about weekend visits
Failed “The caller got an answer” · 9 conversations
+ 5 more · Mon–Thu
FixSaturday hours added to the knowledge baseKnowledge
ResolvedThursday · the next weekend question was answered
03:42 of AI timeOne rate, itemized
| Component | Rate | Cost |
|---|---|---|
| Voice agent | $0.090/min | $0.33 |
| Noise cancellation | $0.016/min | $0.06 |
| Observability | $0.025/min | $0.09 |
| Recording | $0.015/min | $0.06 |
| Telephony | $0.010/min | $0.04 |
| Phone call | $0.156/min | $0.58 |
Maria was put through to Sam Patel at 19:45:48. When a person takes over, AI billing stops.
Hand us three things your top rep always says; they become your first three checks.
7 of 7 checks passedMaria Alvarez’s call · each verdict with its evidence
