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Keep the ElevenLabs voice. Run the whole front line on Zumu.

What changes when you move is everything around the voice, from your phone numbers to the handoff to your team.

Free · about 30 seconds · no sign-up · preview calls are recorded

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Side by side

Know what you gain before you move.

Each row is sourced on both sides, including where ElevenLabs leads.

Of 11 criteria, Zumu leads on 7, the two are even on 3, ElevenAgents leads on 1.

Zumu and ElevenAgents compared on eleven criteria, with the edge for each
What buyers checkZumuElevenAgentsEdge
Voice

ElevenLabs, Cartesia or Fish Audio, chosen per agent, with voice cloning. Voice agents

5,000+ ElevenLabs voices, with voice design and pronunciation dictionaries. ElevenAgents source: Voice & language (opens in a new tab)

Edge: ElevenAgentsThe library and voice design are theirs; the voice you pick runs on both.
Channels

Phone · Web · Email · SMS · Messaging apps, on one agent with one memory. Channels

Phone, the web widget, iOS and Android apps, SMS and messaging apps. ElevenAgents source: Overview (opens in a new tab)

Edge: ZumuEmail is answered by the same agent.
Handoff to a person

The caller holds while the agent speaks the brief to your person. Transfers

Conference, blind or SIP REFER transfers. Operator messages need native Twilio. ElevenAgents source: Transfer to number (opens in a new tab)

Edge: ZumuYour person accepts before the caller joins.
Live operations

Listen live with the transcript, whisper to the agent or take the call over. Live operations

A WebSocket API to watch and steer live conversations, on the Enterprise plan. ElevenAgents source: Real-time monitoring (opens in a new tab)

Edge: ZumuIn the dashboard your team already works in.
Customer memory

Returning customers are recognized on any channel, with your fields and tags. Memory

A Users page lists conversations under the user ID you pass when a session starts. ElevenAgents source: Users (opens in a new tab)

Edge: ZumuA customer is known on every channel.
Numbers and carriers

Buy a number in minutes, port yours, import from Twilio or Telnyx, or bring SIP. Telephony

Native Twilio and SIP trunking, with guides for Vonage, Telnyx and Plivo. ElevenAgents source: SIP trunking (opens in a new tab)

Edge: ZumuNumbers and the phone leg on one bill.
Price

$0.156 per AI-handled minute on a call, all in: the model, the voice and the phone line. No seat fees. Pricing

$0 to $990 a month, then $0.080 a minute; the model and telephony billed on top. ElevenAgents source: Agents pricing (opens in a new tab)

Edge: EvenTheir minute costs less before the model and the phone line; ours includes both.
Your own keys

Keys for OpenAI, Anthropic, Google, Deepgram, ElevenLabs, Cartesia and Fish Audio. Model freedom

A supported language model, or your own custom LLM. ElevenAgents source: Custom LLM (opens in a new tab)

Edge: ZumuYour keys for listening, thinking and speaking.
Healthcare

HIPAA-ready, with a BAA signed before the first patient conversation. Security

HIPAA-eligible with Zero Retention Mode; BAAs are listed with Enterprise. ElevenAgents source: Agents pricing (opens in a new tab)

Edge: ZumuA BAA for every healthcare customer.
Knowledge

Documents, websites and Google Drive, re-synced on your schedule. Knowledge

A knowledge base of your documents, with retrieval for grounded answers. ElevenAgents source: Knowledge base (opens in a new tab)

Edge: EvenBoth answer from your own material.
Quality checks

Every conversation checked by a model, a rule or a number, citing the turn. Analytics

Success evaluation, data collection, automated tests and A/B experiments. ElevenAgents source: Conversation analysis (opens in a new tab)

Edge: EvenBoth score every conversation.
  1. VoiceEdge: ElevenAgentsThe library and voice design are theirs; the voice you pick runs on both.
    Zumu

    ElevenLabs, Cartesia or Fish Audio, chosen per agent, with voice cloning. Voice agents

    ElevenAgents

    5,000+ ElevenLabs voices, with voice design and pronunciation dictionaries. ElevenAgents source: Voice & language (opens in a new tab)

  2. ChannelsEdge: ZumuEmail is answered by the same agent.
    Zumu

    Phone · Web · Email · SMS · Messaging apps, on one agent with one memory. Channels

    ElevenAgents

    Phone, the web widget, iOS and Android apps, SMS and messaging apps. ElevenAgents source: Overview (opens in a new tab)

  3. Handoff to a personEdge: ZumuYour person accepts before the caller joins.
    Zumu

    The caller holds while the agent speaks the brief to your person. Transfers

    ElevenAgents

    Conference, blind or SIP REFER transfers. Operator messages need native Twilio. ElevenAgents source: Transfer to number (opens in a new tab)

  4. Live operationsEdge: ZumuIn the dashboard your team already works in.
    Zumu

    Listen live with the transcript, whisper to the agent or take the call over. Live operations

    ElevenAgents

    A WebSocket API to watch and steer live conversations, on the Enterprise plan. ElevenAgents source: Real-time monitoring (opens in a new tab)

  5. Customer memoryEdge: ZumuA customer is known on every channel.
    Zumu

    Returning customers are recognized on any channel, with your fields and tags. Memory

    ElevenAgents

    A Users page lists conversations under the user ID you pass when a session starts. ElevenAgents source: Users (opens in a new tab)

  6. Numbers and carriersEdge: ZumuNumbers and the phone leg on one bill.
    Zumu

    Buy a number in minutes, port yours, import from Twilio or Telnyx, or bring SIP. Telephony

    ElevenAgents

    Native Twilio and SIP trunking, with guides for Vonage, Telnyx and Plivo. ElevenAgents source: SIP trunking (opens in a new tab)

  7. PriceEdge: EvenTheir minute costs less before the model and the phone line; ours includes both.
    Zumu

    $0.156 per AI-handled minute on a call, all in: the model, the voice and the phone line. No seat fees. Pricing

    ElevenAgents

    $0 to $990 a month, then $0.080 a minute; the model and telephony billed on top. ElevenAgents source: Agents pricing (opens in a new tab)

  8. Your own keysEdge: ZumuYour keys for listening, thinking and speaking.
    Zumu

    Keys for OpenAI, Anthropic, Google, Deepgram, ElevenLabs, Cartesia and Fish Audio. Model freedom

    ElevenAgents

    A supported language model, or your own custom LLM. ElevenAgents source: Custom LLM (opens in a new tab)

  9. HealthcareEdge: ZumuA BAA for every healthcare customer.
    Zumu

    HIPAA-ready, with a BAA signed before the first patient conversation. Security

    ElevenAgents

    HIPAA-eligible with Zero Retention Mode; BAAs are listed with Enterprise. ElevenAgents source: Agents pricing (opens in a new tab)

  10. KnowledgeEdge: EvenBoth answer from your own material.
    Zumu

    Documents, websites and Google Drive, re-synced on your schedule. Knowledge

    ElevenAgents

    A knowledge base of your documents, with retrieval for grounded answers. ElevenAgents source: Knowledge base (opens in a new tab)

  11. Quality checksEdge: EvenBoth score every conversation.
    Zumu

    Every conversation checked by a model, a rule or a number, citing the turn. Analytics

    ElevenAgents

    Success evaluation, data collection, automated tests and A/B experiments. ElevenAgents source: Conversation analysis (opens in a new tab)

Checked September 23, 2026 against the pages linked in each row. ElevenLabs and ElevenAgents are trademarks of ElevenLabs. Zumu is not affiliated with ElevenLabs.

Moving from ElevenLabs.

Your instructions and knowledge become a Zumu agent, answering on the numbers your callers already dial. Keep your numbers

Can I bring my ElevenLabs account?

Yes. Add your ElevenLabs key once, and every voice in your account is there to choose for any agent, billed to your ElevenLabs account. Rehearse it in the playground before a caller hears it.

Model freedom
Is Zumu built on ElevenLabs?

No. The agent, its channels, telephony, handoff, memory and the conversation record are Zumu’s own platform.

Will it book into our calendar and CRM?

Yes. The agent books straight into Google Calendar, Microsoft 365 Calendar, Cal.com and Calendly, and works in your CRM and helpdesk through 100+ connectors and integrations, plus any API or MCP server, while the caller is still on the line.

Connected tools

Move over with your voice intact.

The ElevenLabs voice you chose, with its pronunciation rules, answers as your Zumu agent on the demo.

Harper · ElevenLabs voice

Free · about 30 seconds · no sign-up · preview calls are recorded

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