Example conversation
Prepared forA subscription business
Call length
- Caller
My renewal charged me the old price. Can I switch to annual?
- Action
Billing · refund issued
$30.00confirmed
- Agent
You’re right. The $30 difference is refunded to your card.
- Transfer
To Billing team answered
“Renewal billed at the old price, $30 refunded. Wants to move to annual billing.”
